By using PAWSome Pet Sitting, LLC services, Client consents that policies have been read, all policies are understood, and agreed to.  Client acknowledges PAWSome Pet Sitting, LLC has limited liability regarding incidents that may occur to their home and their pet as outlined in the Service Agreement.  PAWSome Pet Sitting, LLC reserves the right to refuse service to anyone.

1.    Pet Sitting visits are 7 days a week beginning at 7 a.m. The latest regular visits are scheduled for 9 p.m., although bedtime visits are available for no extra charge until 10p.m.

2.    Visit times: PAWSome Pet Sitting, LLC will visit at the requested times as closely as possible. However, if we are caring for multiple pets, the times may be shifted a little to accommodate our clients. We will do our very best to arrive at the appointed times.

3.    Inclement Weather: In the event of inclement weather, PAWSome Pet Sitting, LLC has requested on your contract the name and phone number of a person living nearby. If PAWSome Pet Sitting, LLC is physically unable to reach your home due to impassable roads, please provide us with this information so that we can contact this person to request assistance. Your pets’ health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events.

4.    Additional Pet Care Assistance And Other Scheduled Services: We all want our pets to have all the love and attention they deserve, but please be advised that if there are other persons entering and leaving your home, PAWSome Pet Sitting, LLC cannot be held liable for any damages or problems that may arise as a result. Please inform us at the time of the consultation of anyone who may have access to your home while you are away. This includes cleaning services, repairpersons, friends, family and neighbors. PAWSome Pet Sitting, LLC does not accept liability for other persons who will be in your home during pet care services.

5.    Vaccinations/Immunizations: PAWSome Pet Sitting, LLC requires that all pets have the necessary vaccinations and immunizations before service begins, except in the case that your veterinarian has determined otherwise due to age and/or health concerns. We may ask to see expiration dates for rabies vaccinations.

6.    Unforeseen purchases: If necessary, PAWSome Pet Sitting, LLC will purchase pet food, litter, cleaning supplies or other necessary items that contribute to the health and well being of your pet while you are absent. We will retain a receipt and the pet owner is responsible for reimbursement of these items. In addition, a $10 trip fee will be charged to the pet owner. 

7.    Pet waste: PAWSome Pet Sitting, LLC will properly dispose of all pet waste. We do request that you provide plastic bags for this purpose and indicate where you would like these waste bags disposed.

8.    Leashes: All dogs will be required to be on leash during outdoor walks.

9.    Animal Behavior: Animals’ behavior can be unpredictable. PAWSome Pet Sitting, LLC does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the client’s animals. Further, if a PAWSome Pet Sitting, LLC provider is harmed or injured by the client’s animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the PAWSome Pet Sitting, LLC Pet Care Provider or by the animals.

10.  Fences: Fenced in yards are wonderful playgrounds for our dogs and allow them additional space to exercise and play. However, no fence system is totally secure.  PAWSome Pet Sitting, LLC does not accept responsibility or liability for any client’s animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the clients animals in a fenced in area. This includes electronic, wood, metal or any other type of fence.

11.  Other dogs: We will not permit your dogs to interact with strange dogs. If stray dogs that are off leash approach, we will do our best to keep interaction at a minimum and move away from them. 

12.  House Cleanliness: PAWSome Pet Sitting, LLC will clean up after your pets to the best of our ability. Please inform us of the designated area for the appropriate cleaning supplies. If there are accidents above and beyond the normal amount anticipated, PAWSome Pet Sitting, LLC will charge a reasonable fee for clean up time.

13.  Privacy Policy: All of your information will be kept private and confidential. PAWSome Pet Sitting, LLC highly respects our clients’ entrusting us with the care of their home and their loving pets. We do recommend that you inform a trusted neighbor that while you are away that PAWSome Pet Sitting will be caring for your pets and your home. 

14.  Household Emergencies: Please leave the name and number of a trusted maintenance company or a person you can rely on to attend to any household emergencies that may arise during your absence. This includes but is not limited to; leaking pipes, malfunctioning water heaters and heating and air units.

15.  Thermostats: Please leave your thermostat settings within a normal comfortable range (68-78°F). If the house temperature is outside of this range, PAWSome Pet Sitting, LLC will adjust the thermostat. This is to ensure the health and comfort of your pets and PAWSome Pet Sitting, LLC during our time of service.

 16.  Early Returns/Last minute Changes: It is not unusual for trip plans to change at the last minute. However, please understand that PAWSome Pet Sitting, LLC carefully schedules our time to service you and our other clients. Therefore, there are no refunds or credits for early returns or last minute changes to pet care. Once pet care begins, payment is due for the original dates scheduled.

17.  Pet Sitting Cancellations: PAWSome Pet Sitting, LLC requires at minimum a full 3-day notice prior to the date of the first visit. Failure to provide notice in less than 3 days will result in 25% of the total invoice for scheduled pet care payable by the pet owner.

18.  Holiday Cancellations: With the exception of severe weather, life threatening emergencies or a death in the family, any cancellations prior to a major holiday; e.g.: Christmas, New Years, Easter, Memorial Day, July 4th, Labor Day and Thanksgiving with less than a four day notice will result in 50% of the total invoice for scheduled pet care to be paid. We request your understanding that Holiday travel is a peak service time for pet care. 

19.  Cancellations for Mid-Day Service: A 24-hour notice is required prior to the next scheduled visit. Cancellations made with less than 24-hours’ notice will result in a $10 cancellation fee payable by the pet owner. One late-cancellation per month for mid-day services is granted with no fee. This cannot be rolled-over month to month.

20.  Termination of Mid-Day Service: Please provide PAWSome Pet Sitting with a 3-day notice in the event mid-day service is no longer needed. If a 3-day notice is not provided, payment is due for the service originally agreed upon.

21.  Payment: PAWSome Pet Sitting, LLC accepts cash, checks, or credit/debit payments through our client portal (Time To Pet). Payment is due at the time of or prior to the first visit. Please make all checks payable to PAWSome Pet Sitting, LLC.

22.  Returned Check Charges: There is a $35 fee for all returned checks.

23.  Late Payments: There is a 5% late charges fee for all late payments. Payments are considered late if not received at the time of the first visit. There is a 7-day grace period following the date of the last visit before 5% late fees are charged.

By using PAWSome Pet Sitting, LLC services, Client consents that policies have been read, all policies are understood, and agreed to.  Client acknowledges PAWSome Pet Sitting, LLC has limited liability regarding incidents that may occur to their home and their pet as outlined in the Service Agreement.  PAWSome Pet Sitting, LLC reserves the right to refuse service to anyone.